Terms & Conditions

Terms & Conditions

Payments-Money Orders, Personal Checks

Payments for non-credit card purchases (money orders and personal checks) are due within 7-days from the order date. Checks and money orders must be made payable to GRAHAM PELLE. Items ordered will be placed on hold for 7-days pending receipt of payment. Graham's Trains reserves the right to make available for sale to other customers, items for which the payment is overdue. If you know that your payment is going to be late, please e-mail us and let us know and we will continue to hold your item(s). Graham's Trains mailing address for payment is on your invoice that you received when placing your order or see the Contact Us page.

Payments-Credit Cards

Graham's Trains accepts Visa, MasterCard, Discover, and PayPal. All credit card purchases can be made directly online from our web site. If you cannot enter your credit card and shipping information yourself, contact us at the phone number listed on the Contact Us page and we can enter your order and payment details. For security reasons, do not e-mail credit card numbers.

Shipping

Items will be shipped within 3 business days of receiving payment by money order or verification of payment by PayPal. Items that are paid for with personal checks will be shipped after the 14 day hold period for the check to clear. Items that are paid for by e-check will be shipped within 3 days of notification that the e-check has cleared. Insurance is mandatory for all shipments and is included in the shipping cost. Most all items will be shipped by UPS which requires an actual street address. UPS will not deliver to P.O. boxes. We do not ship internationally, only to the USA. When your order is shipped, you will receive an e-mail from UPS with the UPS tracking number and estimated delivery date. In the event that the shopping cart system incorrectly charges for shipping or product cost, we reserve the right to request additional payment if necessary. Graham's Trains reserves the right to ship by alternate shipping carriers at our own discretion.

Guarantee & Return Policy

All items are guaranteed unless they are sold "AS IS". If you are not satisfied, your purchase price, less S/H/I, will be refunded with no questions asked if the item is returned and received back in the original condition within 10 days after you received it. Opened items that were shipped in a SEALED package will be charged a 30%  return  fee as opening the SEALED package greatly reduces the value. Brand new, never run trains that are returned having been run are also subject to a return fee to be determined at the time of return. As paper items such as catalogs and instruction sheets are easily reproduced or copied, they are non-returnable and non-refundable. Requests to return items must be made within 3 days of receiving the item. Items sold at less than the prices listed are not eligible for the guarantee or return. This policy only applies to U.S. Domestic ship to addresses.
We are not affiliated with any manufacturer. We purchase our inventory from a variety of sources such as collectors who are getting out of the hobby, estates, and hobby stores who have gone out of business. We do not offer any type of manufacturer warranty on our products however, we guarantee that your item will be in the stated condition as we described on the web site, when you receive it.

Terms and Conditions

Welcome to Graham's Trains. These are our Online Terms and Conditions. It spells out what you can expect from us and what we expect from you. By accessing any areas of GrahamsTrains.com, users ("Users") agree to be legally bound and to abide by the terms set forth below. GrahamsTrains.com is owned and operated by Graham's Trains. Any references herein to GrahamsTrains.com shall be deemed to refer to Graham's Trains.

TRADEMARKS: Graham's TrainsTM and grahamstrains.comTM are trademarks marks of Graham's Trains. All rights reserved. Graham's Trains graphics, logos and trademarks may not be used without the prior written consent of Graham's Trains

DISCLAIMERS AND LIMITATION OF LIABILITY: User expressly agrees that use of GrahamsTrains.com is at User's sole risk. Neither GrahamsTrains.com, nor its affiliates, nor any of their officers, directors, or employees, agents, third-party content providers, merchants, sponsors, licensors (collectively, "Providers"), or the like, warrant that GrahamsTrains.com will be uninterrupted or error-free; nor do they make any warranty as to the results that may be obtained from the use of GrahamsTrains.com, or as to the accuracy, reliability, or currency of any information content, service, or merchandise provided through GrahamsTrains.com. Graham's Trains assumes no liability for personal injury, damage or loss to personal property due to the use of products purchased from Graham's Trains.

ACKNOWLEDGMENT: The Terms of Use, including all documents referenced herein, represents the entire understanding between you and GrahamsTrains.com regarding your relationship with GrahamsTrains.com and supersedes any prior statements or representations. YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS by using the GrahamsTrains.com web site.
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