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Contact Us

You can send a message to us using the form below.

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NOTICE: Due to having shoulder surgery on 11/04/2019, I will not be buying train collections for a couple of months as my arm will be in a sling. Please contact me in January if you still have your collection. Thank You.

E-Mail (use the e-mail addresses below if you need to attach a file to your e-mail)

To reduce the amount of SPAM and spammers that hijack our e-mail addresses, we have encoded the e-mail addresses below. When you use them, leave out the DASHES.

Sell-My-Trains-@-grahams-trains.com

Customer-Service-@-grahams-trains.com

Web-Master-@-grahams-trains.com


Snail Mail

Graham's Trains
6788 Ballantrae Place
Dublin, OH 43016

Telephone-Please read the information below before you call

Item Availability 

Graham's Train's inventory is always up to date. Our inventory database is updated in real time as items are purchased. If the item shows a quantity of one or more available, then we have it. There is no need to contact us to verify the availability before you can place your order. If you click the "Buy Now" or "Add to Cart" button and your shopping cart is still empty, that means that you have found an out of date web page that was archived or saved by an internet search engine. To make sure that the item page you are seeing is the most updated, key the manufacturer's item number into the search box at the left side of the page and then click "go". This will then search our site for that item and update the page. If the quantity still shows one or more available then it may be ordered. If the quantity shows "Out of Stock" then that means that we have sold out of that item. If you have already put the item in your shopping cart, then the item is on reserve for you and the item quantity available will show "Sold Out", however, until your payment is processed, the item will still be available for sale to other customers.

Train Values

Please do not call us with the following question: "How much is my train worth?" or "How much is that train that I saw on Ebay or at a yard sale worth?" There are many factors that contribute to the "value" of model trains and unfortunately, we do not have the time to research this for everyone that calls. For more info on values, click on the "Info Zone" tab above, and then on "FAQ" where we discuss how "values" are determined. If you want information on how to sell your trains, click on the tab above for "Sell Your Trains".

Payments-Credit Cards

Graham's Trains accepts Visa, MasterCard, Discover, and PayPal. All credit card purchases can be made directly online from our web site. If you cannot enter your credit card and shipping information yourself, contact us at the phone number listed below and we can enter your order and payment details. For security reasons, do not e-mail credit card numbers.


Customer Service Hours

Mon.-Fri.  5:30 PM - 9:00 PM Eastern Standard Time (Ohio)
Sat.          10:00 AM - 5:00 PM Eastern Standard Time (Ohio)
Sun.          12:00 Noon - 5:00 PM Eastern Standard Time (Ohio)

Closed on major holidays: Christmas, New Years Day, Memorial Day, Independance Day, Labor Day, Thanksgiving, etc.

If we do not answer the phone during Customer Service hours it is because we are assisting other customers. Please leave a message and we will call you back as soon as possible.

Now, if we haven't answered your question above and you still need to call us, here is our phone number:  1-614-563-0985



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